FAQs

Answers to your Questions

SHOPPING INFORMATION

When Will My Purchase Ship?

We generally ship your purchase within 2 to 3 business days from the date of purchase.   We offer Flat rate shipping via United States Post Office to all of the 48 Contiguous States.  We offer free shipping on all Domestic US orders over $100.

How Do I know What Size I am?

 Our sizing chart gives detailed measurements for our sizing, that you can measure at home before you buy.

For more Detailed information, please check our sizing chart.

Do You Ship Internationally?

Currently we Ship to all of the lower 48 states.  

At this time international shipping is unavailable yet.

Where can I get a Coupon Code?

Occasionally, we tend to send out a Coupon which you can redeem online at checkout.  Its very simple, just enter the coupon code you see on the checkout page.  To catch one of these Coupon Codes, you might want to Subscribe to our newsletter, or follow us on Facebook, Instagram or Pinterest, it will be where you can snag get them.

What Is Your Return Policy?

We accept unworn goods with the tags still on for exchange or credit within 30 days of purchase.  We accept damaged merchandise for exchange or credit within 30 days of purchase.  We do not accept damaged items or returns after 30 days of purchase.  All Sale Items are Final Sale, and cannot be returned, exchanged, or credited.  All Promotional Web Flash Sales are Final Sale, and cannot be returned, exchanged, or credited.  All “Online Only” products are custom created for you, and are final sale. Please be sure to check the size guide to ensure fit before ordering. If your custom product is damaged, please send photos of the damage to info@lunaclaire.com, and we will gladly remake your custom item for you. Delivery time for custom products is always about 2 weeks, and ships separately from your Total purchase.  For any help regarding our return policy, please email info@lunaclaire.com.

Does Luna Claire also do Trunk Shows?

Yes! In addition to Festivals, Luna Claire also does trunk shows.  If you are interested in hosting a trunk show at your business or event, please contact us and let us know about your interest. We are not able to do shows everywhere, but if it is possible, we would love to work with you.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept all Major Credit Cards through our secure online checkout, via Square. Square is a well known online payment processor For more information on Square, or how to use your square account to pay, please visit their website.

Do I need to pay sales tax?

If you live in our great state of Colorado, sales tax will be added to your purchase at the time of checkout.

ORDERS AND RETURNS

Do I need an account to place an order?

From your account, you can view your recent orders, manage your shipping and billing addresses and edit your password and account details  You do not need an account to place an order.

If your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered.

If you have forgotten your password, click the ‘forgot password’ tab on the sign in page and follow the prompts to receive your new password.

 

How Do I Track My Order?

To track your order please click the Hidden Menu Tab to the right of the Search Icon. Go to the “Order Tracking” tab, enter your Order ID in the box below and press the “Track” button. You can find your Order ID on your receipt and in the confirmation email you should have received.

Who should I contact if I have any queries?

For trunk show inquiries, wholesale inquiries, return inquiries, job opportunities, and all other questions, comments or feedback, please email    info@lunaclaire.com                                         

How Do I Return a Product?

Before sending the item(s) back, please contact us at info@lunaclaire.com with the stated issue and you order number. Always obtain the postage receipt before you send us the return, in case of damage or loss. If the parcel has been damaged, we require that you provide suitable packing before sending it back to us. Any goods damaged during transport on their way back will be considered your responsibility and will be sent back without a refund.

Any unanswered questions? Contact Us